This interactive job aid helps customer care & retail agents identify and apply handling techniques with difficult aliens (aka customers).

This project was a part of the eLearning Designer's community challenge, where we get to redesign ugly PowerPoint into interactive eLearning.

This virtual instructor-led training (VILT) is designed to help VIP retail banking advisors to provide their customers with an Out-Of-This-World customer experience.

This scenario-based (ILT) is designed to understand the concept of succession planning with the story analogy of Game of Thrones TV show.

This workshop is designed to help apply the different leadership skills with the use of chess game analogy. Every piece in the game has it’s characteristics that leaders can learn from.